Carson Tahoe Health hiring SCHEDGISTRAR 1 in Carson City, Nevada, United States | LinkedIn (2024)

DescriptionUS:NV:Carson City Central Scheduling

Full Time Standard Office Hours

About Carson Tahoe HealthCTH is a not-for-profit healthcare system with 240 licensed acute care beds, fully accredited by the Center for Improvement in Healthcare Quality (CIHQ). CTH was voted 5 th most beautiful hospital in the nation nestled among the foothills of the Sierra Nevada in North Carson City and only a short drive away from world-famous Lake Tahoe & Reno. We serve a population of over 250,000 and feature two hospitals, two urgent cares, an emergent care center, outpatient services and a provider network with 19 regional locations.

SummaryThe Schedgistrar 1 is responsible for scheduling procedures/visits for either Carson Tahoe Regional Healthcare or Carson Tahoe Medical Group, but not both. Duties include obtaining and updating required demographic and insurance information from patients. Communicates all necessary information regarding coverage, benefits, co-pays/deductible and preparatory instructions so that patients arrive prepared for their visits. Responsible for the accuracy of appointments scheduling and patient registration information.

Responsibilities

• Handle incoming and outbound calls to schedule patients in appropriate time blocks.
• Verifies orders and/or referrals are present when required to schedule an appointment.
• Works with provider offices and other departments within Carson Tahoe Health to validate orders or referrals for appointment scheduling accuracy.
• Interview and pre-register patients in a prompt, accurate, professional, and confidential manner. Verify all information is accurate and complete.
• Collect proper insurance information and secure benefit coverage to promote prompt payment from insurances.
• Provide visit estimates to communicate and collect any out of pocket amounts owed for scheduled appointments.
• Provide patients with information regarding completion of check-in process via MyChart and any preparatory instructions that ensure patients arrive prepared for their visit, including required forms.
• Check medical necessity for patients with Medicare scheduling ancillary procedures.
• Maintains performance standards developed and outlined by leadership to include, but not limited to, call volume, call quality, and scheduling/registration error rates.
• Works closely with Pre-Access team and operations to communicate schedule changes, cancellations, and STAT requests.
• Performs other related duties as assigned.

QualificationsRequired

• High school diploma or equivalent
• Three (3) years of experience in either a healthcare setting, patient access, call center, scheduling, customer service, or clinical role.
• Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to analyze data
• Experience in Epic reporting and patient access workflow
• Familiarity with call center workflows and technology
• Strong interpersonal communication skills, both written and verbal
• Ability to visually present information and data in a clear manner
• Proven organizational, analytical, and problem-solving skills
• Excellent time management abilities
• Ability to be flexible and work independently as necessary
• Demonstrated interpersonal communication skills with all levels of internal and external customers.

Preferred

• Medical terminology
• Scheduling and/or Patient Access experience

Top 5 Reasons to Live in Carson City, Nevada

• Live, work and play in one of the most beautiful regions in the world
• Enjoy an array of outdoor activities world class skiing, golf, camping, mountain biking, hiking, water skiing, kayaking, hunting and fishing
• Just next door is Beautiful Lake Tahoe
• We are minutes from Reno known as the 'biggest little city in the world' - Fine dining, nightlife, shopping and home to the University of Nevada Reno.
• Family friendly atmosphere with affordable housing & excellent school system

Our Benefits

• No State Income Tax
• Medical, Dental, Vision, FSA, Telehealth
• Paid Time Off, Mental Health, and Volunteer Days
• 100% Vested 401K & Roth with Company Contribution
• Tuition Reimbursem*nt
• Referral Bonuses
• On Site Education & Certification Programs
• Base Wage Increases for Relevant Advanced Degrees
• Free Calm App Subscription